Aptus Housing Finance Customer Care

044 45650000

Existing Aptus Home Loan customers can lodge their complaint regarding the company’s services through their grievance redressal mechanism. The housing finance company (HFC) should display the grievance redressal mechanism, including e-mail ids and other contact details to lodge the complaint, turnaround time for resolving a complaint, the escalation matrix, etc.) in all their offices/branches and on its website. Customers who wish to register their complaint should follow the below mentioned escalation matrix:

Level 1

Home Loan customers who wish to lodge their grievance can do so in the complaints register provided at every branch. The Branch Manager would be handing their grievances.

Level 2

If the complainant does not get any response from the HFC within 14 days or they are not satisfied with the resolution provided by the branch manager, they can mail their complaints to the Manager, Customer Service on the below address:

The Manager,
Customer Service,
Aptus Value Housing Finance India Ltd.,
8B, Doshi Towers,
205, Poonamalle High Road,
Kilpauk, Chennai – 600010, Tamil Nadu
Tel: 044 45650030

Customers can mail their complaints directly to customercare@aptusindia.com. They can also raise their queries though ‘Aptus E-Seva’, a customer mobile application available on the Google Play Store or register their complaints on the lender’s website under the ‘grievance here’ section on the Aptus India’s home page.

Level 3

If the complainant does not get any response from the Manager, Customer Service within 7 days or if he/she is not satisfied with the resolution, the customer can approach the company’s Grievance Redressal Officer (GRO) on the address given below:

Mr. R Naveen Kumar
Associate Vice President
Head of Operations and Compliance
Tel: 044 45650024
E-mail: naveen.k@aptusindia.com

Level 4

If the complainant is not satisfied with the response or does not receive any reply from the HFC within 30 days of filing the complaint, he/she can escalate the matter to National Housing Bank (NHB). The customer can register their grievance on the NHB’s online grievance handling portal known as Grievance Registration & Information Database System (GRIDS). He/she can also fill the complaint form available on their website and send it along with any letters/enclosures to the following address:

Complaint Redressal Cell,
Department of Regulation & Supervision,
National Housing Bank,
4th Floor, Core 5A,
India Habitat Centre,
Lodhi Road, New Delhi – 110003

Note: Last checked on 11th July 2024