Federal Bank Personal Loan Customer Care Number

1800-425-1199 / 1800-420-1199 (24 hour helpline)

080-61991199 (for customers outside India)

Existing Federal Bank Personal Loan customers can approach the following channels for any issues related to the bank’s services:

Level 1

Personal loan customers who wish to register a complaint against the lender’s services can do so using any of the below-mentioned methods:

• Contact the Personal Loan customer care numbers of Federal Bank mentioned above
• Send an email to contact@federalbank.co.in or dlcare@federalbank.co.in with their complaint. Customers based outside India can write to nrisupport@federalbank.co.in to register their complaints.
• Visit the bank branch or submit their complaints online.
• Send their complaint using the customer grievance form.

Level 2 – Zonal Nodal Officer

If the complainant is not satisfied with the resolution provided by the lender, he/she can contact the Nodal Officer through any of the following methods:

• Nodal Officer Name: Mr. Nikhil A
• Nodal Officer Email: dlcare@federalbank.co.in
• Nodal Officer Contact No: 0484 6147400

Level 3 – Principal Nodal Officer

If there is a delay in resolving the complaint or if it has not been handled properly, the customer can escalate the matter to the Principal Nodal Officer by sending a mail to support@federalbank.co.in or

Contact at 0484-2626366, or

Write to:

Minimole Liz Thomas

Head – Service Quality Department

The Federal Bank Ltd. Federal Towers,Aluva, Ernakulam, Kerala, India, 683101

Level 4- Banking Ombudsman

If the customer is not satisfied with the resolution provided by the bank to his/her complaint, he/she can approach the Banking Ombudsman. The customer can approach the Reserve Bank Integrated Ombudsman through the following link: https://cms.rbi.org.in/.

Note: Last updated on 12th May 2025