हिंदी में पढ़े
Federal Bank Personal Loan Customer Care Number:
1800-425-1199 / 1800-420-1199 (24 hour helpline)
080-61991199 (for customers outside India)
Federal Bank Personal Loan Customer Care Grievance Redressal
Existing Federal Bank Personal Loan customers can approach the following channels for any issues related to the bank’s services:
Level 1
Personal loan customers who wish to register a complaint against the lender’s services can do so using any of the below-mentioned methods:
- Contact the Personal Loan customer care numbers of Federal Bank mentioned above
- Send an email to contact@federalbank.co.in or dlcare@federalbank.co.in with their complaint. Customers based outside India can write to nrisupport@federalbank.co.in to register their complaints.
- Visit the bank branch or submit their complaints online.
- Send their complaint using the customer grievance form.
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Level 2 – Zonal Nodal Officer
If the complainant is not satisfied with the resolution provided by the lender, he/she can contact the Nodal Officer through any of the following methods:
- Nodal Officer Name: Mr. Nikhil A
- Nodal Officer Email: dlcare@federalbank.co.in
-
Nodal Officer Contact No: 0484 6147400
Level 3 – Principal Nodal Officer
If there is a delay in resolving the complaint or if it has not been handled properly, the customer can escalate the matter to the Principal Nodal Officer by sending a mail to support@federalbank.co.in or
- Contact at 0484-2626366, or
- Write to:
Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd. Federal Towers,
Aluva, Ernakulam, Kerala, India, 683101
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Level 4 – Banking Ombudsman
If the customer is not satisfied with the resolution provided by the bank to his/her complaint, he/she can approach the Banking Ombudsman. The customer can approach the Reserve Bank Integrated Ombudsman through the following link: https://cms.rbi.org.in/.
Note: Last updated on 12th May 2025