In order to streamline the process of grievance redressal, a specialized GST Self Service Portal was set up in addition to the phone/email-based GST Helpline. This can be accessed from the Official Goods and Services Tax Portal home page. This GST grievance redressal and tracking portal can be accessed under the Services>User Services section available on the main page:
Clicking on the link directs you to the following page:
In case you want to submit a complaint/grievance, you are required to select one of the options displayed above. In case you selected the “Others” option, you get directed to the following page:
You can fill out the particulars of your grievance/complaint along with your personal details such as name, mobile number, email address, etc. here instead of calling the GST Helpline. You can also upload copies (PDF or JPEG format max ) of any supporting documents that are available. Once you fill out all the required fields on this form and submit it, you will receive a “Grievance Number”.
Once the grievance has been registered with the GST authority, you can track the status of the grievance using the “Grievance Number”. The grievance status enquiry page looks as follows:
