Kotak Mahindra Bank Personal Loan Customer Care Number

1860 266 2666 (24*7 customer contact centre)

+91 22 6204 2001 (abroad helpline number - chargeable)

The call centre for Personal Loan is operational between 9:00 AM to 7:00 PM from Monday to Saturday (excluding Sunday & Holiday)

NRI customers can use the following toll free Kotak Mahindra Personal Loan customer care numbers:

Existing Kotak Mahindra Bank Personal Loan borrowers can approach the below mentioned channels for any issues related to the bank’s services:

Level 1

Personal loan customers can visit the IDFC FIRST Bank's website, go to the grievance redressal section and select loans for online submission of query/feedback. They can also use the below-mentioned methods to register their complaints:

• Contact the Kotak Mahindra Personal Loan customer care numbers mentioned above
• Visit the bank branch to register their complaints or provide feedback related to its services
• Go to the inbox section of their net banking portal and provide their complaint
• Write to the bank with their grievances and send them to the following address:

Kotak Mahindra Bank Ltd.
P.O. Box: 16344, Mumbai - 400013

Customers who register their complaints either through Kotak Mahindra Personal Loan customer care number or by visiting the branch will get both SMS and email with the exact resolution Turn Around Time (TAT) on their registered mobile number. The TAT for resolution of some of the top complaints are mentioned below:

Level 2 - Nodal Officer

Personal loan customers can get in touch with the bank’s nodal officer if their grievance has not been satisfactorily redressed at Level 1 within 5 working days. The nodal officer’s address and contact details are as folllows:

Name: Mr. P. Balgi (Vice President)
Email: nodalofficer@kotak.com

Address: Kotak Infiniti, 4^th Floor, Zone 4
Bldg No.21, Infinity Park,
Off Western express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097

Contact Number: 022-62042110
Monday to Friday 10.00 am to 6.00 pm excluding bank holidays

The Nodal Officer may not be able to provide adequate grievance redressal on phone and as such customers should send their complaints through email to help the bank provide the correct resolution.

Level 3 – Principal Nodal Officer

Customers can escalate their complaints to the Principal Nodal Officer in case they have not received adequate grievance redressal at Level 3 within 5 working days of making the complaint. The address and contact details of the Principal Nodal Officer is as follows:

Name: Mr. K. Vora
Email : pno@kotak.com

Address: Kotak Infiniti, 4^th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Contact Number: 022-6204 2120
Monday to Friday (10.00 am to 6.00 pm) excluding bank holidays

Existing personal loan borrowers should send a detailed email of their complaint to the Principal Nodal Officer as he may not be able to provide adequate grievance redressal on the phone.