- Visit the official online complaint website of IDBI at https://crmsonline.idbibank.com/
- Fill mandatory fields like complaint type, customer type, customer ID, account number, email ID, mobile number, etc.
- Click on submit
IDBI Bank Personal Loan Customer Care
IDBI Bank Personal Loan offers amounts from ₹50,000 to ₹5 lakh to meet your financial needs. For any queries or complaints, you can connect with IDBI Bank customer care. The toll-free numbers are as follows: 1800-209-4324 or 1800-22-1070. The non- toll- free number is +91-22-67719100. NRIs can contact the bank on +91-22-67719100
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Customer Rating
4.2/5
2839 Reviews
51M+Satisfied Customers
65+Lending Partners
800+Cities across India
Paisabazaar Exclusive Benefits
Wide Choice
Curated offers from 30+ lenders
Quick Disbursal
Money in your account instantly
SmartMatch
Offers ranked according to eligibility
Digital Process
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HDFC Bank
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Max. Loan Amt.Upto ₹25L
Rate of Interest9.99% - 12.5%
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Axis Bank
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Max. Loan Amt.Upto ₹40L
Rate of Interest9.99% - 17.15%
Tenure upto1-5 Years
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Max. Loan Amt.Upto ₹25L
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How Can I Apply for a Personal Loan Online?
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Step 1: Enter your mobile number in the application form
Step 2: Provide your personal details
Step 3: Enter OTP to verify your mobile number
Step 4: Select the loan purpose and loan amount
Step 5: Compare offers and apply for the best-suited loan
How to Submit a Complaint at IDBI Bank Personal Loan?
IDBI Bank - Grievance Redressal
An individual can easily register his grievance through the bank’s diverse channels namely Phone Banking, Branch, SMS “IDBICARE” to 9220800800, Website, Emails and Letters.
Tier I
You can file a complaint at the branch level or you can call the bank or write a letter.
When you register a compliant with the help of any of these mediums, a unique Complaint ID is generated. If you do not get a reply or get an unsatisfactory repay on your complaint within 8 working days, you can use your unique complaint ID to escalate your complaint to Tier II.
Tier II
You can approach the appointed Grievance Redressal Officers between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month).
| Name & Contact Details | Office | Zonal Office | Jurisdiction |
|---|---|---|---|
| Shri. Rizwan Khan General Manager & GRO Tel no: 011-6608 3096/ 011 – 6608 3118 |
Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT - NCT) |
Delhi | Delhi & NCR, Rajasthan |
| Shri Rajendra Pujari General Manager & GRO Tel No: 0172-5059302 |
Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 |
Chandigarh | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu &; Kashmir |
| Shri Megh Raj Jain General Manager & GRO Tel No: 75718 13292 |
Lucknow Zone UPCB Building, 2, M.G. Road Lucknow 226 001 |
Lucknow | Uttar Pradesh (except NCR) & Uttarakhand |
| Shri Kuntal Biswas General Manager & GRO Tel No: 033 – 22806780 |
Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
Kolkata | West Bengal, Bihar, North East States |
| Shri Sudipta Banerjee General Manager & GRO Tel No: 0674-2541655 |
Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar, Odisha Pin: 751022 |
Bhubaneswar | Odhisa, Jharkhand, Chhattisgarh |
| Shri Dinesh Rawat General Manager & GRO Tel No: 022 – 61279262 |
Mumbai Zone 2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 |
Mumbai | Mumbai, Nashik |
| Shri Mahendra Patel General Manager & GRO Tel No: 0712-6659103 |
Nagpur Zone Salasar Prestige, 1st floor, Plot no 1/A, off WHC road,8Dharampeth Nagpur Pin: 440010 |
Nagpur | Eastern Maharashtra |
| Shri Anunay Jha General Manager & GRO Tel No: 079-66072806 |
Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 |
Ahmedabad | Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu |
| Shri Prafulla Kumar Behera General Manager & GRO Tel No: 020 – 66421641 |
Pune Zone IDBI House, Fourth Floor Dynaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin: 411004 |
Pune | Pune, Satara, Kolhapur, Sangli Districts & State of Goa |
| Shri Narasimhan Venkatesh General Manager & GRO Tel No: 044 – 2220 2124 |
Chennai Zone PM Towers 37, Greams Road, Chennai, Tamil Nadu Pin: 600006 |
Chennai | Tamil Nadu, Puducherry and Andaman & Nicobar |
| Shri V. Vasudevan General Manager & GRO Tel No: 080-67990050 |
Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
Bengaluru | Karnataka, Kerala |
| Shri Manjunath Pai General Manager & GRO Tel No: 040 - 6769 4153 |
Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin: 500001 |
Hyderabad | Telangana, Andhra Pradesh |
If you do not receive any reply within 11 working days of registering the complaint, you can use your Complaint ID to escalate your complaint to Tier III
Tier III
You can approach the appointed chief Grievance Redressal Officer between 10 a.m. to 6 p.m. from Monday to Saturday (Except the 2nd and 4th Saturdays of the month).
| Designation | Name & Contact Details | Office | Jurisdiction |
|---|---|---|---|
| Chief Grievance Redressal Officer (CGRO) | Smt. Padma Betai Chief General Manager & CGRO Tel no: 022- 6655 2141, 6655 2143 FAX no: 022-2216 5195 |
IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 |
Pan India |
For escalation of your grievance to the Principal Nodal Officer (PNO), you can contact:
| Designation | Name & Contact Details | Office | Jurisdiction |
|---|---|---|---|
| Principal Nodal Officer (PNO) | Shri Deepak Gupta General Manager & PNO Tel no: 022- 6655 2141, 6655 2143 E-mail: pno@idbi.co.in |
IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 | Pan India |
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How Can I Apply for a Personal Loan Online?
Get up to ₹40 Lakh in 5 Simple Steps
Step 1: Enter your mobile number in the application form
Step 2: Provide your personal details
Step 3: Enter OTP to verify your mobile number
Step 4: Select the loan purpose and loan amount
Step 5: Compare offers and apply for the best-suited loan
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Last updated: 30 August, 2025
Reviewed By
Vandana Punj
Written By
Shamik GhoshPaisabazaar is a loan aggregator and is authorized to provide services on behalf of its partners
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