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HDB Personal Loan Customer Care

If you’re an existing HDB Personal Loan customer, simply give a missed call on 080-69856108 from your registered mobile number to check your balance, EMI status, loan details, refunds or application updates.
4.5/5

15.6L Reviews

5.7cr+Satisfied Customers
65+Lending Partners
₹65k Cr+Loans Disbursed
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HDFC Bank
10 Second Disbursal*100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 12.5%
Tenure upto1-5 Years
Processing Fee6,500
ICICI Bank
100% Digital Process*Quick Disbursal
Max Loan Amt.Upto 25L
Rate of Interest11% - 13%
Tenure upto1-5 Years
Processing FeeUpto 2%
Axis Bank
Low Processing fee
Max Loan Amt.Upto 25L
Rate of Interest9.99% - 17.15%
Tenure uptoUpto 6 Years
Processing FeeUpto 2%
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How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

Customer Care of HDB Financial Services Ltd.

  1. Missed Call Service: The existing customers of HDB Personal Loan can give a missed call to 080-69856108 from their registered mobile number for balance inquiry, EMI clearance status, loan details, refund and application status.
  2. My Portal: Customers can visit “My Portal” on the company’s website to manage their account
  3. WhatsApp Service: Customers can text "Hi" to 7304926929 on the WhatsApp message window to keep track of their loan accounts and other related services.
  4. Mobile App: Customers can download “HDB On The Go App” to view, apply and manage loan account
    Virtual Assistant: The company has a virtual assistant service called #AskPriya on the website which answers all customer's queries
  5. Email: Customers can mail their queries to customer.support@hdbfs.com

Grievance Redressal

Step 1: Queries / Feedback / Complaints

Personal loan customers can avail of any of the below-mentioned channels for grievances, queries, or complaints:

  • Call: +91-44 4298 4541 (excluding national holidays and regional holidays)
    Monday-Friday: 10.00 am to 6.00 pm, and
    1st & 2nd Saturdays: 10.00 am to 2.00 pm
  • Email: Customers can fill and submit Query/Request/Complaint/Feedback form available under the “Customer Support” section of HDB’s website
  • Visit the nearest branch: Customers can visit the “Branch Locator” section on the website to get their respective nearest branch details
  • Write to the company at the below-mentioned address:
    HDB Financial Services Ltd.
    Customer Service Cell
    4th floor Loyal Towers,
    68/1, Greams Road, M N Office Complex
    Chennai 600006

Existing customers are requested to quote their Loan Account Number to the company's customer support officer during calls or while sending emails. HDB claims to provide a response within 10 working days.

Step 2: Complaints Redressal

If the concerned customer feels dissatisfied with the response received in Step 1 or does not receive a response within 10 working days; he/she can escalate the complaint to the company's Customer Services Manager by filling out the form available under the “Customer Support” section of the website

Customers are requested to quote their Loan Account Number, Ticket or Request Number to the company's Customer Escalations Team. HDB claims to provide a response within 10 working days.

Step 3: Grievance Redressal Officer

If the concerned customer does not feel satisfied with the response received in Step 2 or does not receive a response within 10 working days; he/she can escalate the complaint to the company's Grievance Redressal Officer whose details are mentioned below:

Call: +91 44 42984542 (10.00 am to 6:00 pm, Monday to Friday, excluding national holidays and Tamil Nadu State holidays)

Write to the Grievance Redressal Officer:

Mr. Harish Kumar K,
HDB Financial Services Limited
New No: 128/4F Old No: Door No: 53 A,
4th Floor Greams Road, M. N. Office Complex,
Chennai - 600006

Customers are requested to provide their Loan Account Number, along with their Ticket or Request Number to the customer escalations team. The responses are expected to receive within 10 working days.

Nodal Officer

Personal loan customers who are not satisfied with the responses provided at all levels and want further escalations can communicate with the Nodal Officer.

Name of Nodal Officer Designation Address Contact No. (Timings - 10 am to 6 pm; Monday to Friday)
Subramanian K Nodal Officer - South HDB Financial Services Ltd., 3rd Floor, Murugesa Naicker Office Comp, New NO: 128/4F, Old Door No: 53A, Greams Road, Chennai - 600 006 044 64805410
Rupen Dalal Nodal Officer - West HDB Financial Services Ltd., 404, Landmark Building, Near Titanium City Centre, Opp Seema Hall, 100 feet Road, Anand Nagar Main Road, Satellite, Ahmedabad - 380 015 022 64805410
Sushil Rana Nodal Officer - North HDB Financial Services Ltd., 781, 2nd Floor, D B Gupta Road, Karol Bagh, New Delhi - 100 005 011 64805410
Yudhajit Ray Nodal Officer - East HDB Financial Services Ltd.,
1st Floor, No. 10, Sadananda Road,
PS Kalighat (above UCO Bank),
Kolkata - 700026
033 64805410
Mukund R Principal Nodal Officer HDB Financial Services Limited;
HDB House, Tukaram Sandam Marg, A - Subhash Rd, Navpada, Vile Parle East, Mumbai, Maharashtra 400057
080 69856110

Customers can also escalate complaints online to the Nodal Officer by filling out the Customer Escalation Form or Nodal Officer Form available on the HDB Financial Services website.

If the complaint is not redressed within a time period of one month, the concerned customer can appeal to:

Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17,
Chandigarh - 160017

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All Your Needs

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All Your Needs

How Can I Apply for a Personal Loan Online?

Get up to 40 Lakh in 5 Simple Steps

Step 1: Enter your mobile number in the application form

Step 2: Provide your personal details

Step 3: Enter OTP to verify your mobile number

Step 4: Select the loan purpose and loan amount

Step 5: Compare offers and apply for the best-suited loan

Apply Now

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All Your Needs

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All Your Needs

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What our customers say

Smooth & hassle-free loan approval experience

I want to express my gratitude for your exceptional support & guidance throughout my loan application process to Aman (EW17239). Your professionalism & clear communication made the journey smooth and manageable. I appreciate how you helped during loan approval & fast-tracked the documentation. It is rare to find someone so committed to their clients. I truly value the effort you put into ensuring a successful outcome. Thanks again for your invaluable help.

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Sanjay Kumar GuptaMar 30, 2026

Exceptional guidance throughout the process

I’d like to express my sincere appreciation for Mr. Aman Kumar (EW32023) for the excellent assistance provided. His professionalism & willingness to help made the experience smooth & pleasant. Aman Kumar demonstrated patience & clarity while addressing queries and ensured that everything was handled efficiently. Such dedication & customer-focused service truly deserve recognition. Please convey my thanks and appreciation to him for his outstanding support.

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Jyotirmoy SinghaMar 23, 2026

Very helpful and easy to reach

I really wants to appreciate Mohankumar Dhandapani for closing my loan requirement in such a short time and nice manner. He is very much approachable helped me based on my requirements. He explained me all the options in very short time even one option failed immediately helped me to get other options worked. Excellent job done by Mohankumar Dhandapani all the best keep you same way approachable you will get more customers. Thanks to Paisabazar too.

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Kirubagaran GanesanFeb 24, 2026

Reliable help when i needed it most

I am writing this email to express my sincere thanks for your excellent support and guidance on Paisabazaar. My experience was very smooth and satisfying because of your help. You explained everything clearly and made the whole process easy and comfortable for me. I truly appreciate your professionalism, patience, and quick response. I am very happy with the service and would definitely recommend to others because of the great support I received from you. Thank you once again

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DharmeshFeb 22, 2026

Committed support that made everything easy

I’d like to appreciate the Paisabazar team for the excellent loan service. I especially want to recognize one of your agents, Mr. Prince Kumar, for his outstanding support. For more than a month, he continuously followed up with me and assisted me. His commitment & professionalism made the experience smooth & hassle-free. I appreciate his efforts and dedication. Kindly acknowledge his performance and consider rewarding such a sincere employee.

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BhupendraFeb 18, 2026

My Trust in Paisabazaar has Increased

I would like to take a moment to share my sincere feedback regarding the support I received from your team. The executive who assisted me was extremely professional, polite, and knowledgeable. They patiently understood my concern, explained the process clearly, and guided me step by step toward the right solution. I truly appreciate the transparency, timely responses, and genuine effort shown to help me.

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Lalit MaviFeb 12, 2026

Best Place for Taking Loans

I contacted customer care with a few queries, and I am very satisfied with the support I received. The representative was polite, patient, and explained everything clearly. My questions were resolved properly, and the overall experience was smooth and helpful. Thank you for the excellent customer service

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Kokil BarnwalFeb 12, 2026

Easy loan approval with good guidance

Thank you for the support provided for getting personal loan approval. During this process I worked with Mr. Aman Bajpai (EW17239) who was co-ordinator for this entire process of Personal loan, I was incredibly impressed by his efficiency and problem-solving skills. He went out of their way to ensure all my questions were answered and that the disbursement timeline stayed on track. His coordination was really appreciable.

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Riyaj AtarFeb 9, 2026

Apne higher education ke liye loan liya tha

Muhje higher education ke liye loan chahiye tha. Paisabazaar pe apply kiya. Got it at the right time. Quite helpful.

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Puja DanuJan 22, 2026

Sabse jada helpful log the yaha

Maine bht jagah try kiya tha personal loan ka, yaha try kiya toh helpful log mille. Har steps mai aram se samjhaya or usse muhje loan lene mai jda dikkat nhi aayi.

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Anuradha GuptaJan 21, 2026
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