HDB Personal Loan Customer Care

Personal loan customers can avail of any of the below-mentioned channels for grievances, queries, or complaints:

• Call: +91-44 4298 4541 (excluding national holidays and regional holidays)
  Monday-Friday: 10.00 am to 6.00 pm, and
  1st & 2nd Saturdays: 10.00 am to 2.00 pm
• Email: Customers can fill and submit Query/Request/Complaint/Feedback form available under the “Customer Support” section of HDB’s website
• Visit the nearest branch: Customers can visit the “Branch Locator” section on the website to get their respective nearest branch details
• Write to the company at the below-mentioned address:
  HDB Financial Services Ltd.
  Customer Service Cell
  4th floor Loyal Towers,
  68/1, Greams Road, M N Office Complex
  Chennai 600006

Existing customers are requested to quote their Loan Account Number to the company's customer support officer during calls or while sending emails. HDB claims to provide a response within 10 working days.

Step 2: Complaints Redressal

If the concerned customer feels dissatisfied with the response received in Step 1 or does not receive a response within 10 working days; he/she can escalate the complaint to the company's Customer Services Manager by filling out the form available under the “Customer Support” section of the website

Customers are requested to quote their Loan Account Number, Ticket or Request Number to the company's Customer Escalations Team. HDB claims to provide a response within 10 working days.

Step 3: Grievance Redressal Officer

If the concerned customer does not feel satisfied with the response received in Step 2 or does not receive a response within 10 working days; he/she can escalate the complaint to the company's Grievance Redressal Officer whose details are mentioned below:

Call: +91 44 42984542 (10.00 am to 6:00 pm, Monday to Friday, excluding national holidays and Tamil Nadu State holidays)

Write to the Grievance Redressal Officer:

Mr. Harish Kumar K,
HDB Financial Services Limited
New No: 128/4F Old No: Door No: 53 A,
4th Floor Greams Road, M. N. Office Complex,
Chennai - 600006

Customers are requested to provide their Loan Account Number, along with their Ticket or Request Number to the customer escalations team. The responses are expected to receive within 10 working days.

Customers can also escalate complaints online to the Nodal Officer by filling out the Customer Escalation Form or Nodal Officer Form available on the HDB Financial Services website.

If the complaint is not redressed within a time period of one month, the concerned customer can appeal to:

Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17,
Chandigarh - 160017