CIBIL Dispute Resolution – How to Raise CIBIL Dispute

CIBIL report is a detailed record of all the credit transactions you have performed in the past and contains your credit score. However, at times, there may be some typographical errors, inaccurate information, mismatched data, or other discrepancies in it. Such errors can be detrimental to the approval rate of your loan and credit card applications as they affect your credit score and creditworthiness. Nevertheless, a timely CIBIL dispute resolution can rectify these errors and help avoid unnecessary difficulties you may have faced in credit card or loan approvals because of those credit report issues.

So, it is recommended to check your CIBIL credit report regularly, including your personal and account details, payment history, information related to existing credit, collateral/security, etc. In case of any issue, you must raise a CIBIL dispute online or offline for rectification at the earliest as it may take up to a month to resolve.

On this page: What is CIBIL Dispute? Types of CIBIL Dispute How to Raise CIBIL Disputes? CIBIL Dispute Resolution Process FAQs

What is a CIBIL Dispute?

A CIBIL dispute refers to a situation where an individual or lender identifies an error or inaccuracy in a CIBIL credit report and files a formal request for correction. These errors in your credit report can occur due to data entry mistakes, delayed updates from lenders, or technical mismatches between systems. Raising a CIBIL dispute allows you to get such errors verified and rectified through CIBIL’s online dispute resolution process, thus ensuring that your CIBIL report accurately reflects your financial behaviour and creditworthiness.

Common Reasons for Raising a CIBIL Dispute

Some of the most common reasons or errors in your credit report against which you can raise a CIBIL dispute are as follows:

• Incorrect Personal Details: Spelling errors or outdated information, like your name, address or contact number
• Wrong Account Information: Loans or credit cards that don’t belong to you
• Payment or Balance Errors: Missed or late payments recorded despite clearing bills on time or incorrect outstanding balances
• Closed Accounts Shown as Active: Credit cards or completely paid off loans still appearing as open or active
• Duplicate Accounts: Same loan or credit card entry appearing more than once
• Incorrect Ownership or Loan Status in Company Reports: Errors in ownership details or loan repayment history in commercial CIBIL credit reports

Types of CIBIL Disputes

CIBIL disputes can broadly be divided into 2 types – individual disputes and company (commercial) disputes.

Individual Disputes:

These are related to the personal credit reports of consumers and may include errors in ownership and personal or account details. For instance, your name could be misspelled, a single loan account may be reflected in your CIBIL Report twice, a closed credit card account may appear as active, or a payment is marked as ‘late’ despite timely payment.

Company Disputes:

These are raised by businesses or corporates in case discrepancies appear in their CIBIL Company Credit Information Report (CCR). These issues can pertain to ownership information, duplicate account and company or account details, which can be resolved if the authorized signatory of the company initiates CIBIL dispute resolution by raising a complaint. For instance, company details, like name or address, or account details, such as credit type, sanction amount or status, are incorrect.

How to Raise CIBIL Disputes?

Any dispute in your CIBIL Report can be notified by raising a CIBIL dispute under the Consumer Dispute Resolution process by visiting the official website of TransUnion CIBIL. Registered members can raise disputes in CIBIL directly by logging into their CIBIL member account.

How to Raise CIBIL Dispute Online

Follow the steps below to raise dispute in your CIBIL credit report online:

Step 1: Login to your myCIBIL account.

Step 2: Go to the Credit Report section and click on ‘Dispute an Item‘ available under the Dispute Centre tab.

Step 3: Fill in the online CIBIL dispute form and select the section(s) you wish to dispute.

Step 4: Enter the value for the disputed section and complete the dispute submission after dispute validation.

How to Raise CIBIL Dispute Offline

In addition to the online process, you can also raise CIBIL dispute through offline processes as given below:

• Call on consumer helpline number +91-22-6140 4300 between 10 a.m. to 6 p.m. from Mondays to Saturdays
• Mail to CIBILinfo@transunion.com and include your name, gender, date of birth, address (permanent/residence), contact number and identifier details (PAN, driving license, voters ID etc.) in the email
• Visit or Write to CIBIL and send it to TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400 013. Office walk-ins are accepted between 10 a.m to 6 p.m. from Mondays to Fridays with relevant documents.

CIBIL Dispute Resolution Process

Once you submit your CIBIL dispute, the CIBIL Dispute Resolution process begins as follows:

Step 1: Disputed fields are marked as ‘Under Dispute’ in your CIBIL credit report

Step 2: Investigation begins and the relevant bank or financial institution is identified and contacted by CIBIL on the basis of the dispute

Step 3: The institution/bank reviews and accepts/rejects the dispute. Corrections are made if dispute is accepted, no change is made otherwise, and the consumer is notified.

Step 4: ‘Under Dispute’ mark is removed from the fields in the CIBIL report.

FAQs

Q. I have already closed a loan account but it is still reflected in my CIBIL report. Should it concern me?

Ans. Yes, you must confirm the same with CIBIL as it is not authorized to make changes in the credit report unless relevant details are furnished by the lender.

Q. Can I raise a CIBIL dispute offline?

Ans. Yes, it is possible to raise a dispute by writing a letter to CIBIL addressed to its registered office in Mumbai. Make sure that you enter all important details such as the report order number, transaction ID, etc., and send the application to the registered office address of CIBIL as mentioned above.

Q. How long does it take for CIBIL to resolve a dispute?

Ans. The turnaround time for a CIBIL dispute resolution is 30 working days.

Q. What if I am not satisfied with the resolution of my CIBIL dispute?

Ans. In case you are not satisfied with the resolution, a new dispute resolution request can be raised along with the details of the previous request.

Q. After the dispute resolution, how long does it take for CIBIL to furnish my new CIBIL report?

Ans. It usually takes up to 7 working days to incorporate changes in your CIBIL report.

Q. How to check CIBIL dispute status?

Ans. If you already have access to myCIBIL, you can check the status by logging into it and going to the ‘Dispute Status’ section. However, if you do not have access to myCIBIL, CIBIL sends you email notifications regarding the status of your dispute.

When you successfully raise a Company Dispute, a unique ID for the dispute will be generated which can be used to track CIBIL dispute status. You can also call the CIBIL helpline for the same.

Q. How will I know that my dispute has been resolved?

Ans. An SMS will be sent to your registered mobile number stating that the dispute has been resolved.

Q. Can I raise several disputes for the same report at a time?

Ans. No. This facility is not yet provided by CIBIL. You can only rectify one field at a time. If you are disputing an ownership issue, you cannot raise a data inaccuracy issue along with it.

Q. Why do certain sections of my CIBIL report have red bands?

Ans. CIBIL uses the ‘Red Bands’ to mark the disputed section. Once the issue is resolved, the red band will disappear.