Bank of Baroda Personal Loan Customer Care Number

Personal Banking (24X7)

Toll-Free Number- 1800 5700

Missed call services

Balance Inquiry: 8468001111

Mini Statement: 8468001122

To Report Suspicious/Fraud Transaction

The existing customers of Bank of Baroda Personal Loan can follow up on any of the below-mentioned channels to report suspicious/fraudulent transactions:

IVR Service

1800 5700
Customers are requested to select option 1, to report loss of card, or to report a fraud/unauthorized transaction in case it is not done by them.

Online Portal

Customers can visit the "Online Account Blocking Portal" in the customer support section of the website to self-block or debit-freeze their account in case of an unauthorized transaction.

Mobile Banking App

Customers can also block their debit card by downloading the “bob World” app

Path: Login with a password on the bobWorld app. Click on “More” and then to Debit card block/hotlist (Under Quick Actions).

Baroda Connect (Internet Banking)

Another way to block debit cards is through Baroda Connect

Path: Login with a sign-on password on Baroda Connect. Click on Services and then on My Accounts. The Debit Card Blocking option will be available on the screen.

Personal loan customers can approach the concerned Branch Manager of Bank of Baroda in case of any complaints or grievances in the first place. But, if any customer is dissatisfied with the reply received, he/she can follow the established escalation levels mentioned below:

Online Complaint SPGRS (Siebel CRM)

The complaints can be registered online, by clicking on the icon "Online Complaint (SPGRS)" which is available under the “customer corner” section on the home page of the bank's website. Once the complaint is submitted online, the SPGRS provides a "Tracker Id " to the customers as an acknowledgment and also helps customers to track the progress of the complaint. The complainant is required to preserve the "Tracker Id" reference.

Further, customers can also download a grievance redressal form/feedback form which is available under the “customer support” section of the bank’s website.

Level - 1 (Regional Level)

The concerned customer can communicate with the Regional Manager if he/she is dissatisfied with the response received.

Level - 2 (Zonal Level)

If the complaint is not redressed, the concerned customer can communicate with the Zonal Manager.

Level - 3 (Nodal Office Level)

The concerned customer can escalate the concern to the bank’s Principal Nodal Officer, along with their Unique Tracker ID.

General Manager (Operations & Services)

Bank of Baroda, Head Office, 7th floor Baroda Bhavan,

R C Dutt Road, Alkapuri,

BARODA - 390007, (Gujarat) India.

Contact Number: (0265) 2316792

Email ID: cs.ho@bankofbaroda.com

Bank of Baroda celebrates “Customer Day” on the 15th of every month (the very next day, if the 15th is a holiday/half day) at all the offices covering branches, regional or zonal offices and head office to enable their customers to offer suggestions on customer service or voice their grievances.