How to Close and Block IndusInd Bank Credit Card

You can close IndusInd credit card either by contacting the customer care or by sending a written application to the bank. Here are the details regarding the same:

Customer Care

To close IndusInd Bank Credit Card, you can contact IndusInd Bank credit card customer care of the bank and ask the executive to close your credit card. The executive will ask a few questions for confirmation and initiate the credit card cancellation. You can contact the bank by calling on 18602677777.

Written Application

You can also post a written application mentioning all the relevant personal and card details for requesting the cancellation of your credit card. The address for the letter is given below:

IndusInd Bank Ltd, PO Box 9241,
Chakala MIDC, Andheri (E)
Mumbai- 400093

Suggested read: Should You Close Unused Credit Cards?

Before closing IndusInd Bank Credit Card, it is important to keep the below-mentioned things in your mind:

• Clear all outstanding payments before the filing of the request. The bank won’t process the cancellation request if there is any amount left on the card.
• Any automated payments attached to the card must be cancelled
• Redeem all the reward points accrued over the lifetime of the credit card

RBI’s New Rules on Credit Card Closure

Credit cards shall be closed within 7 working days after raisin a credit card closure request. However, the card would only be closed if the cardholder has paid off any outstanding amounts. Credit card issuers will be liable to pay a fine of Rs. 500 every day until the card account is not closed after the customer has raised a card closure request If a card is not used for a year, the card issuer will deactivate it and notify the user. If the cardholder does not respond within 30 days, the account will be closed. Card issuers must provide several channels for submitting a closure request, such as mobile banking, online banking, a helpline, an IVR, a dedicated e-mail address, and a mobile app If the cardholder’s account still has credit available, it should be transferred to his or her bank account The credit bureau must be notified by credit card issuers within 30 days of the closure

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To block IndusInd credit card, you can use online as well as offline facilities. Here are all the details regarding how to block IndusInd Bank credit card:

Card Protection Plan (CPP)

If you have enrolled in the CPP program then you can block your credit card just by calling the customer care of the bank by stating the valid reason. You can call on the following number to block your credit card:

1800 419 4000 (Toll Free) OR STD Code – 6000 4000 (Tolled)

IndusMobile App

You can also block your credit card through the mobile app of the bank by following the below-mentioned steps:

Step 1: Download the app and initiate the registration process by providing the registered mobile number

Step 12: Continue the registration process by using the net banking or credit card option

Step 3: Provide the necessary details and continue

Step 4: Post registration login head to Credit Cards section

Step 5: Click on Credit Card Service Request

Step 6: Select your Credit Card and from the drop down option and then select ‘Block Card’

Step 7: Provide the reason for blocking credit card and confirm the decision

Net Banking

You can use the Internet Banking services to block your credit card. This facility can be used only if you have opted for IndusNet account by following the below-mentioned steps:

Step 1: Login to your net banking account.

Step 2: Head over to the ‘Credit Card’ section.

Step 3: After this, select the card under lost/Stolen credit cards.

Step 4: After confirming the decision your card will be blocked.

Customer Care

You can also block your credit card by contacting the the customer care cell. The customer care executive will ask a few questions for the verfication and process with your request. To block IndusInd Bank credit card through customer care, you can call on 8605005004 / 022 44066666.

Branch Visit

Apart from the above-mentioned options, you can also visit the nearest branch of the bank to block your credit card. All you need to do is submit a written request to a bank official stating the valid reason to block your credit card.

You should keep the below-mentioned things in your mind while blocking your credit card:

• Remember the 16-digit card number as the executive will ask for it at the time of calling
• The customer care executive might also ask for the registered address or date of birth
• To block your credit card, you must call from your registered mobile number
• In case of loss/theft of the card, file an FIR and share a copy of it with the bank

Q. Can I use my IndusInd Bank credit card even after having initiated cancellation?

A. No, you cannot use your credit card after initiating the cancellation. Therefore, it is important to pay all the dues before initiating the cancellation of your card.

Q. What happens to the credit score when my IndusInd Credit Card is cancelled?

A. The credit score may be affected by a credit card cancellation. If the card is old then the impact may be severe. However, customers can get a new credit card at least 6 months before closing the card. This will ensure the credit utilization ratio is not severely affected.

Q. Does IndusInd Bank levy any charges for the card cancellation?

A. No, the bank does not levy any charges for the cancelling of any of the credit cards. However, if there are any charges, the bank will inform you at the time of cancellation.

Q. What should be done with the rewards before cancelling my IndusInd Bank Credit Card?

A. It is important to keep an eye on the reward points to maximize the benefits. You must utilize all the reward points before initiating the cancellation of your credit card as you will not be able to redeem any rewards post cancellation.

Q. How can I make a request to replace my IndusInd Credit Card?

A. Once you have blocked your credit card, you can contact the customer care of the bank and ask the representative to issue a replacement credit card.

Q. Is it mandatory to cancel automatic payments before cancelling my IndusInd Bank Bank Credit Card?

A. Yes, it is mandatory to cancel all the linked automatic payments before initiating the cancellation of your credit card.