SBI Business Loan Customer Care Number

1800-1234 / 1800-11-2211 / 1800-425-3800

For Reporting Unauthorised Electronic Transactions:

1800-11-1109 /  94491-12211 / 080-2659-9990

SBI is one of the leading public sector banks and provider of banking and financial services to its customers worldwide. SBI is a government corporation statutory entity that provides numerous lending products at competitive interest rates, especially Business/ SME loans .

SBI offers 24X7 high-end customer support services with the help of its team of skilled and efficient customer care professionals. Customers can contact SBI’s customer care team by email, net banking, mobile app, phone (Toll-Free), SMS, or by visiting the nearest bank branch.

Customers can lodge their service requests, queries, feedback, complaints, etc. related to any business loan by calling on the below-mentioned Toll-Free numbers:

Toll Free No: 1800-11-2211 / 1800-425-3800

Toll Applicable: 080-26599990

or

If customers are unhappy with the services, they can simply: SMS ‘UNHAPPY’ to 8008 20 20 20 or may email at customercare@sbi.co.in / contactcentre@sbi.co.in for redressal of their complaint or issues.

Customers can write their issue or complaint quoting their complaint number to the Nodal Officer at the following address:

The General Manager (Customer Service)

State Bank of India

Customer Service Department
State Bank Bhavan, 16th Floor
Madam Cama Road, Mumbai 400 021
Tel: 022-2274-0970
Email: gm.customer@sbi.co.in

SBI’s Customer Support for SME / Business Loans

SBI provides customer care support to its customer with queries, complaints, grievances and feedback related to all types of Business / SME loans that are as follows:

Below mentioned are the contact numbers of the customer support team for Supply Chain Finance:

Supply Chain Finance - Customer Support

044-66195611 / 044-66195612 / 044-66195622 / 044-66195623

Filing a Complaint

If any customer wants to lodge a complaint regarding any concern can simply click on this link, https://cms.onlinesbi.com/CMS/ . Fill in the ‘Customer Complaint Form’ and click on the ‘Submit’ button.

After form submission, customers will be provided with a ‘Complaint Ticket Number’ which needs to be entered at the SBI’s customer’s care page or this link https://cms.onlinesbi.com/CMS/Status.jsp . The complaint ticket number shall help customers to track their application’s status.

Steps to follow:

Step 1: Customer needs to visit the bank’s branch manager or call at bank’s Toll Free numbers or send SMS ‘UNHAPPY’ to 8008 20 20 20 or submit issue/complaint/feedback online via forms available at www.sbi.co.in .

Step 2: If the customer’s grievance or complaint is not resolved within 10 days from the date of registration or the customer is not satisfied with the bank’s resolution. Customers can contact the Network Nodal Officer, as per the customer’s branch location.

Step 3: If in case the grievance is not yet resolved within 5 days from the date of escalation to the Nodal Officer, the customer can write to the Chairman or General Manager of the Customer Care Department.

The complaint escalation matrix or time span for customers is presented below:

Step 4: Still, if the grievance is not resolved within 30 days from the date of registration, customers can take forward their concern or complaint to the Banking Ombudsman under Banking Ombudsman Scheme 2006, as per the area of jurisdiction.

Banking Ombudsman is appointed by Reserve Bank of India who is of the rank of Chief General Manager. Every state of India has its separate jurisdiction area of the office.