SBI Business Loan Customer Care Number

SBI Toll-Free Numbers:

1800-1234 / 1800-11-2211 / 1800-425-3800

For Reporting Unauthorised Electronic Transactions: 

1800-11-1109 / 94491-12211 / 080-2659-9990

SBI is one of the leading public sector banks and provider of banking and financial services to its customers worldwide. SBI is a government corporation statutory entity that provides numerous lending products at competitive interest rates, especially Business/SME loans.

SBI offers 24X7 high-end customer support services with the help of its team of skilled and efficient customer care professionals. Customers can contact SBI’s customer care team by email, net banking, mobile app, phone (Toll-Free), SMS, or by visiting the nearest bank branch.

Customers can lodge their service requests, queries, feedback, complaints, etc. related to any business loan by calling on the below-mentioned Toll-Free numbers:

Toll Free No: 1800-11-2211 / 1800-425-3800

Toll Applicable: 080-26599990

or

If customers are unhappy with the services, they can simply: SMS ‘UNHAPPY’ to 8008 20 20 20 or may email at customercare@sbi.co.in / contactcentre@sbi.co.in for redressal of their complaint or issues.

Chief Nodal Officer Handling Customer’s Grievances

Customers can write their issue or complaint quoting their complaint number to the Nodal Officer at the following address:

The General Manager (Customer Service)

State Bank of India

Customer Service Department
State Bank Bhavan, 16th Floor
Madam Cama Road, Mumbai 400 021
Tel: 022-2274-0970
Email: gm.customer@sbi.co.in

SBI’s Customer Support for SME / Business Loans

SBI provides customer care support to its customer with queries, complaints, grievances and feedback related to all types of Business / SME loans that are as follows:

• Asset Backed Loan
• Asset Backed Loan – Commercial Real Estate
• Credit Guarantee Funds Trust for Micro and Small Enterprises (CGTMSE)
• Cotton Ginning Plus
• Doctor Plus Scheme
• E-Dealer Finance Scheme
• E-Vendor Finance Scheme
• Export Packing Credit
• Finance to Food Processing Industry
• Fleet Finance
• Lease Rental Discounting
• Loan to Business Correspondents
• Medical Equipment Finance
• Pradhan Mantri Employment Generation Program (PMEGP)
• Pradhan Mantri Mudra Yojana (PMMY)
• SBI Exporter’s Gold Card Scheme
• SBI (Overdraft) OD Product
• Simplified Small Business Loan
• SME Credit Card
• SME E-Biz Loan
• SME Smart Score
• Stand-up India
• Warehouse Receipt Finance

Below mentioned are the contact numbers of the customer support team for Supply Chain Finance:

Supply Chain Finance – Customer Support

044-66195611 / 044-66195612 / 044-66195622 / 044-66195623

Filing a Complaint

If any customer wants to lodge a complaint regarding any concern can simply click on this link, https://cms.onlinesbi.com/CMS/. Fill in the ‘Customer Complaint Form’ and click on the ‘Submit’ button.

After form submission, customers will be provided with a ‘Complaint Ticket Number’ which needs to be entered at the SBI’s customer’s care page or this link https://cms.onlinesbi.com/CMS/Status.jsp. The complaint ticket number shall help customers to track their application’s status.

SBI Toll Free Numbers for NRIs

Country	Toll Free No.
Australia	1800-012-473
Bahrain	80-801-724
Belgium	80-076-562
Canada	1866-3284-209
France	800-740-849
Germany	800-183-0736
Hong Kong	800-932-045
India	1800 425 3800/1800 11 2211
Italy	800-789-407
Japan	006-633-812-439
Netherlands	800-022-3031
New-Zealand	800-449-909
Oman	800-757-92
Qatar	00800-100-157
Russia	810-800-293-010-12
Saudi-Arabia	800-814-4209
Singapore	800-101-2333
South Africa	800-982-360
UAE	800-091-190-05
UK	808-101-7633
USA	1866-328-4209

Helpline Numbers / Addresses of Grievances Redressal Cell at Local Head Offices

City	Address (Local Head Office)	Helpline Telephone No.	Grievance Cell                       Email Address
Ahmedabad	Bhadra, Ahmedabad, 380001	079-25506577	agmcustomer.lhoahm@sbi.co.in
		079-25500673
		079-25506705
Bangalore	65, St Mark’s Road, Bangalore, 560001	080-25943026	agmcustomer.lhoban@sbi.co.in
		080-25943038
Kolkata	Samridhi Bhavan, 1, Strand Road, Kolkata, 700001	033-22436524	agmcustomer.lhokol@sbi.co.in
		033-22435743
		033-22624480
Bhopal	Hosangabad Road, Bhopal, 462011	0755-4288010	agmcustomer.lhobho@sbi.co.in
		0755-2575987
		0755-2575983
Bhubaneswar	III/I, Pt. J L Nehru Marg, 751001	0674-2391772	agmcustomer.lhobhu@sbi.co.in
		0674-2391860
Chandigarh	Sector 17 A, Chandigarh, 160017	0172-2703315	agmcustomer.lhocha@sbi.co.in
		0172-2704957
Chennai	Circle Top House, 16, College lane, Chennai, 600006	044-28214116	agmcustomer.lhoche@sbi.co.in
		044-28217581
Delhi	11, Sansad Marg, New Delhi, 110 001	011-23407121 011-23407122	agmcustomer.lhodel@sbi.co.in
		011-23407231 011-23407657 011-23407227
		011-23407258 011-23407447
Guwahati	G.S. Road, P.O. Assam	0361-2237556	agmcustomer.lhoguw@sbi.co.in
		0361-2237531
Hyderabad	Bank Street, Koti, Hyderabad, 500 095	040-23466512	agmcustomer.lhohyd@sbi.co.in
		040-23466522
		040-23466542
Lucknow	Moti Mahal Marg, Lucknow, 226 001	0522-2201492	agmcustomer.lholuc@sbi.co.in
		0522-2201496
		0522-2233930
Mumbai	Plot No. C-6, ‘G” Block, Bandra Kurla complex, Bandra(E),Mumbai	022-26445506	agmcustomer.lhomum@sbi.co.in
		022-67514507
		022-67514403
		022-67514502

SBI’s Grievance Redressal Mechanism

Steps to follow:

Step 1: Customer needs to visit the bank’s branch manager or call at bank’s Toll Free numbers or send SMS ‘UNHAPPY’ to 8008 20 20 20 or submit issue/complaint/feedback online via forms available at www.sbi.co.in.

Step 2: If the customer’s grievance or complaint is not resolved within 10 days from the date of registration or the customer is not satisfied with the bank’s resolution. Customers can contact the Network Nodal Officer, as per the customer’s branch location.

Step 3: If in case the grievance is not yet resolved within 5 days from the date of escalation to the Nodal Officer, the customer can write to the Chairman or General Manager of the Customer Care Department.

The complaint escalation matrix or time span for customers is presented below:

Lodging / Escalation / Auto Escalation of Complaints	Day of Lodging / Escalation	Days available for Redressal (Within three weeks)
Branch	1st Day	10 Days
Local Head Office	11th Day	5 Days
Corporate Centre	16th Day	6 Days

Step 4: Still, if the grievance is not resolved within 30 days from the date of registration, customers can take forward their concern or complaint to the Banking Ombudsman under Banking Ombudsman Scheme 2006, as per the area of jurisdiction.

Banking Ombudsman is appointed by Reserve Bank of India who is of the rank of Chief General Manager. Every state of India has its separate jurisdiction area of the office.