HDFC Life Policy Status: Check Details Online

Updated: 01-09-2023 10:40:08 AM

HDFC Life Insurance Company offers a wide range of individual and group life insurance plans with the aim to help people get financial protection to manage various risks in life. To reap the benefits of an insurance policy, it is important to do a proper analysis of the requirement and follow the terms and conditions. After buying a plan, you should regularly check your policy status to know details like premium payment, bonus details, etc.

How to Find Policy Number

Your policy number consists of eight digits and can be found on the first page of your policy document. It is important to quote the policy number while accessing your information online or while speaking to the customer care representative.

How to Check HDFC Life Policy Status Online

The best way to avoid penalties and to continue enjoying the benefits of an insurance policy is by keeping a track of the policies, at least periodically. To save time, one can opt for the online mode of checking the policy status.

New Users

To check the policy status on the website, new users need to create an account by registering themselves online. This can be done by following the below mentioned steps:

1. Click on the icon of a person on the right corner of the menu tab. This tab is located on the top of the home page.
2. From the drop-down list of Log in, click on the type of customer. For instance, click on ‘Individual’.
3. A new Login page will open. For registration, click on ‘Register’ against ‘First Time User?’ tab.
4. A new page will open.
5. Enter your policy number and date of birth (DOB).
6. Enter the OTP received (on registered email ID or mobile number), set a secret question and create the password to complete the registration process.

On successful login, you will be notified about the same on your email ID or mobile number. Later, you can use the credentials to keep a track of your insurance policy.

 Registered Users

An existing customer can easily track the policy online through My Account. Below are the steps for logging in:

1. Visit the official website of HDFC Life Insurance.
2. Select ‘Customer Service’ and click on ‘My Account’ in the drop-down option.
3. You will be redirected to the HDFC Life login page.
4. Registered users can use HDFC Life customer login ID or registered email ID or mobile number and the password for successful login to check their policy status.

 

How to Check Policy Status through Customer Care Service

Policyholders (both new and existing customers) can get in touch with HDFC Life by contacting them on their customer care number or writing to their email address.

Call (toll-free number): 1860-267-9999 (Monday to Saturday, 10 am-7 pm)

Email: service@HDFCLife.com
For Non-Resident Indians (NRIs): NRIservice@HDFCLife.com

How to Check HDFC Life Policy Status Offline

Apart from the online mode, a policy owner can also visit the nearest branch office of HDFC Life. To collect relevant details, get in touch with the insurer’s representative, quote the policy number and other related details of the policy they might need.

For other services, such as policy purchase, renewal, application tracking, etc., an individual can download the HDFC Life Insurance app from the application store.

Advantages 

Even though an insurance policy is a shield against several contingencies, a number of policyholders usually forget to check their policy status. A regular check is important.

• You can pay premium on time and avoid the plan from lapsing. After all, a lapsed insurance policy is nothing, but futile, as you do not get to enjoy the benefits of the plan during this phase
• One can check these insurance policy status details online and on the telephone. Due to these convenient methods, a policy owner does not need to step out and stand in long queues to get the required details
• Moreover, checking policy status on a regular basis helps the insured stay updated about bonuses and other benefits

FAQs

Q1. How to buy an insurance policy online?

Here are the steps to purchase an insurance policy online:

• Visit the official portal of HDFC Life and click on ‘Online Plans’ option
• Choose your preferred or suitable insurance option and calculate the approximated premium of that policy
• When the premium amount is as per your budget, click on ‘Buy Online’ option
• A form will appear on your screen. Fill in details like your name (first and last), email ID, mobile number, DOB, occupation and city name. Fill out the form and click on ‘Proceed’ button for further steps
• Follow the steps further to complete the purchase

People who don’t know which policy will suit their specific needs should contact HDFC Life or visit the nearest branch office for the same.

Q2. What are the documents and forms needed at the time of buying an insurance plan?

A policyholder will need the ‘Proposal Form’, ‘Illustration Copy’ and the ‘MID’ or ‘Most Important Document’. In addition to these, an applicant has to submit identity proof, age proof, address proof and income proof at the time of purchasing an insurance policy. For additional benefits, it is essential to submit the copy of PAN card and the original for verification.

Q3. Can a policy owner get a duplicate policy document? 

Yes, availing duplicate policy documents is possible. For this, the policyholder needs to submit correctly filled in ‘Indemnity and Affidavit’ form along with other necessary indemnities, fees for the lost policy and an affidavit, at the nearest branch office of HDFC Life.

Q4. What is meant by ‘Vesting Age’?

The vesting date is referred to as the maturity date for pension plans. This is the date when the insured can take 1/3rd of the policy’s maturity value in cash (lump sum) and utilise the remaining portion to buy annuities. Alternatively, the policy owner can use 100% of the maturity value to buy annuities.

Q5. What are the basic requirements to revive an insurance policy?

To revive an insurance policy, one has to follow the below steps:

• Pay total outstanding premiums and interest amount applicable on the policy
• Pay the revival charges or fee
• Provide identity and address proofs, if the policy has lapsed for more than one year
• Provide income proof, if the policy has lapsed for more than one year and the outstanding premiums are equal to or above Rs. 1 lakh
• Provide a personal health statement for fully underwritten insurance plans

The policyholder will have to visit an HDFC Life Insurance branch and carry the relevant documents for revival of the lapsed policy.

Q6. How to check the fund value of an insurance policy?

To check the fund value of a policy, visit the website. Login to ‘My Account’ and click on ‘Policy Summary Section’ to get the details.