Note: American Express is not servicing any new card requests. Please check American Express website for more details.
The American Express Company or Amex is a multinational financial services corporation primarily known for a range of credit cards. In case a user has any difficulty in using the services, he can reach out to the company for instant support. The Amex customer care team can be reached on the toll-free numbers for speedy resolution of issues and grievances.
American Express® India credit cardholders can give a call on the toll-free number and register queries or complaints related to the cards. Customers can call the toll-free number mentioned below to get their queries answered:
Below is the list of customer care numbers for personal Amex credit cards –
| American Express® Credit Cards | Toll-Free Number | Contact Number |
| Jet Airways American Express® Platinum Credit Card | 1800 208 1223 | 0124-2801141 0124-6744141 |
| American Express® Platinum Credit Card | 1800 419 1030* | 1800 180 1030 91-124-280-1030 |
| American Express® Gold Credit Card | 1800 419 2122* | 91-124-2801122 |
| American Express® Platinum Travel Credit Card | 1800 419 2122 | 0124-2801122 |
| American Express® PAYBACK Credit Card | 1800 419 0726 | 0124 6744144 0124 2801093 |
| American Express Membership Rewards® Credit Card | 1800 419 0167 | 0124-280 1418 |
| American Express® Cards | Toll-Free Number | Contact Number |
| American Express® Gold Card | 1800 419 1120* | 91-124-2801111 |
| American Express® Platinum Card | 1800 419 1255* 1800 180 1255 | 91-124-2801444 91-124-4650244 |
| Air India American Express® Gold Card | 1800 419 1266* 1800 180 1666 | 91-124-2801666 91-124-4650266 |
| Air India American Express® Green Card | 1800 419 1261* 1800 180 1261 | 91-124-4650261 91-124-2801261 |
The list of Amex credit card customer care numbers for corporate cards is mentioned below:
| American Express® Corporate Cards | Toll-Free Number | Contact Number |
| American Express® Platinum Corporate Card | 1800-419-1092 | 0124 280 1092 +91-124-280 1092 (When calling from overseas) |
| Jet Airways American Express® Corporate Card | 1800-419-1199 | 0124 280 1299 +91-124-280 1299 (When calling from overseas) |
| Green & Gold | 1800-419-1222 | 0124 280 1222 +91-124-280 1222 (When calling from overseas) |
American Express® Platinum Corporate cardmembers travelling overseas can call on the numbers mentioned below for services related to their credit cards:
| Country of Travel | Toll-Free Number |
| U.S.A. | 18554782353 |
| U.K. | 8007562970 |
| France | 800914323 |
| Australia | 1800205898 |
| Hong Kong | 800905903 |
| Singapore | 8001012672 |
| Japan | 531161280 |
| Saudi Arabia | 8008146320 |
| China | 108007141786 |
| Germany | 8001830795 |
| Italy | 800870895 |
| Canada | 18553381204 |
American Express® Corporate cardmembers who are travelling overseas can contact the numbers mentioned below:
| Country of Travel | Dial Code | Toll-Free Number |
| U.S.A. | 888-213-6747 | |
| U.K. | 00 | 800-0419-1222 |
| France | 00 | 800-0419-1222 |
| Australia | 11 | 800-0419-1222 |
| Hong Kong | 1 | 800-0419-1222 |
| Singapore | 1 | 800-0419-1222 |
* The Toll-Free numbers can be accessed from both Landline and Mobile numbers from anywhere in India
To raise a query or book a complaint, customers can also write a letter to the registered or branch office of American Express. The addresses are given below-
| Registered and Branch Address | American Express Banking Corp. MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi -110 017 |
| Corporate Office | Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002 Haryana, India Ph: +91 124 4190000 |
American Express has four Card Operation Centres, one each in Gurgaon, Mumbai, Bangalore and Chennai-
| City | Card Operation Centre Address |
| Gurgaon | American Express Banking Corp. Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon-122002 Haryana, India Ph: +91 124 4190000 |
| Bangalore | American Express Banking Corp. No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore – 560 047 |
| Mumbai | American Express Banking Corp. One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013 |
| Chennai | American Express Banking Corp. Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai – 600 004 |
To provide complete assistance and satisfaction to its customers, American Express has set up a grievance redressal cell. If the helplines provided above could not respond to your query/complaint satisfactorily, you can escalate the matter to the Manager – Executive Correspondence Unit. For this, you can write a letter/email or call on the number provided below.
Ms. Shilpi Rehani/Ms. Pooja Dubey
Manager – Executive Correspondence Unit
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Telephone No. 0124-3362044 and 0124-3362172
Email: Manager-Customerservicesindia@aexp.com
Mr. Ashish Pandey
Head – Customer Services
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Email: Head-Customerservicesindia@aexp.com
Mr. Vineet Dhamija
E-mail ID: AEBCNodalOfficer@aexp.com
Fax No: 0124-2801144
Telephone no: 0124-4190044
(Monday to Friday 8:30 to 5:00 pm)
Address:
American Express Banking Corp.
Cyber City, Tower “C”, DLF Bldg. No.8, Sector – 25, DLF City Phase – II,
Gurgaon – 122002 (Haryana)
