Axis Bank Home Loan Customer Care Numbers
1860-419-5555
1860-500-5555
1800-209-5577 (toll free number)
1800-103-5577 (toll free number)
The customer can also “chat with an agent” by entering a registered email ID, mobile number with country code from 9:30 am to 6:30 pm from the bank’s website under the support section.
NRI customers can use the following toll-free numbers:
| Country | Toll-Free Number |
| USA | 1855 205 5577 |
| Saudi Arabia | 800 850 0000 |
| UK | 0808 178 5040 |
| UAE | 8000 3570 3218 |
| Singapore | 800 1206 355 |
| Qatar | 00 800 100 348 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
The non-toll free number for Axis Bank NRI Home Loan customers is +91 40 67174100
Existing Axis Bank Home Loan customers can also connect with bank officials via mail (Connect via Email) from the support section of the website. The consumer has to fill in the following details:
- Email ID
- Account Number/Card (last 4 digits)
- Mobile Number
- Name on the account/card
Last updated on 14 August 2025
Grievance Redressal
Level 1
Home loan customers can get in touch with the lender via the below mentioned channels to register their grievances:
- Call centre or phone banking numbers:
- For Axis Bank customers: 1860-419-5555, 1860-500-5555
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms): 1860 210 2484 (Local call charges apply) Customers calling from outside India can use +91 22 4955 2484 to register their grievances.
- Website Support:
- For Axis Bank customers: www.axisbank.com/support/
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms): https://www.online.citibank.co.in/customerservice/home.htm
- Branches /Loan Centres:
- Axis Bank Customers can visit www.axisbank.com to get the details of the nearest branch or loan centre
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms) can know the details of the their branch/loan centres by visiting https://www.online.citibank.co.in/customerservice/branch-atmlocations.htm
- Email or Web chat channels of the bank
- Social media handles:
- Axis Bank Home Loan customers can visit the social media handles of the lender to register their grievance
- Home loan customers holding Citibank relationships (being migrated to the Axis Bank platforms) can go to the Citi managed social media handles to register their complaint
Transfer Your Existing Home Loan at Lower Interest Rates Check Now
For Customers of Overseas Branches & Representative offices (Level 1 complaints)
Axis Bank has designated the branch’s Chief Executive Officer or the Chief Representative of the representative office as the Complaints Handling Officer. The branch or representative office, if mandated by local regulations, can advise the local regulator about his/her role as the Complaints Handling Officer. The email addresses of the complaints handling officers are mentioned below:
| complaints.difc@axisbank.com | Complaints Handling Officer, DIFC |
| complaints.adro@axisbank.com | Complaints Handling Officer, Abu Dhabi Representative Office (ADRO) |
| complaints.giftcity@axisbank.com | Complaints Handling Officer, Gift City IBU |
| complaints.dro@axisbank.com | Complaints Handling Officer, Dubai International Centre Finance |
| complaints.sro@axisbank.com | Complaints Handling Officer, Sharjah Representative Office |
| complaints.sing@axisbank.com | Complaints Handling Officer, Singapore |
| complaints.bro@axisbank.com | Complaints Handling Officer, Bangladesh Representave Office |
The bank has set a maximum 10 days response time period and if the concerned customer is not satisfied with the response received, he/she can escalate the matter to Level 2.
Check: 10 Best Banks/HFCs for Home Loans in India
Level 2: Circle Nodal Officer/Nodal Officer at HO
Existing customers who are not satisfied with the response provided at Level 1 can escalate the complaint to the Circle Nodal Officer or Nodal Officer at the head office for domestic/overseas branch customers. The customer can send their complaint to the Nodal Officer via any of the following methods:
Digital Lending Grievance Redressal Officer (GRO) for FinTech/Digital lending related concerns
| Write | Call | |
| Digital Lending Grievance Redressal Officer (GRO),Mr. Ashish Rajput
Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Contact: 91-080-61865200(9.30 AM to 5.30 PM) Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
Nodal Officer of Other Related Concerns
| Write | Call | |
| Nodal Officer, Mr. Jinit Thakkar Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Contact: 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
Nodal Officer of Persons with Disabilities
| Write | Call | |
| Nodal Officer, Mr. Manish Katiyar Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708. |
nodal.officer@axisbank.com | Ph. 91-080-61865200 9.30 AM to 5.30 PM Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays) |
The home loan lender has set a turnaround time of 10 days to provide a response to its customer’s complaint.
Level 3: Principal Nodal Officer
If the complainant is dissatisfied with the reply provided at Level 2, he/she can refer the matter to the bank’s Principal Nodal Officer for domestic/overseas branch customers. The customer can send their grievance to the Principal Nodal Officer via any of the below-mentioned methods:
| Write | Call | |
| Ms Deepti Radkar Principal Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708 |
pno@axisbank.com | Contact Number: 91- 080-61865098 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays) |
The bank claims to provide a response to their complainant within 10 days.
Reduce Your Home Loan With Balance Transfer Apply Now
Level 4: Office of the Banking Ombudsman
Home loan customers can escalate their complaint to the Banking Ombudsman’s office if their issue remains unresolved after approaching all the above levels or if the bank fails to provide a resolution within 30 days. The customer can file the complaint with the Banking Ombudsman through the following link: https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication