If you are a salaried individual or a self-employed professional, you can avail Standard Chartered Bank Personal Loan up to Rs. 50 lakh. The loan can used for various purposes ranging from home renovation to wedding to medical bill payments to debt consolidation. Also, you can conveniently repay it within a flexible tenure ranging from 12 to 60 months.
Standard Chartered Bank 24/7 Customer Care Numbers/ Toll-Free Numbers
a) Personal Banking Helpline Numbers
| Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune | 6601-4444 / 3940-4444 |
| Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara | 6601-444 / 3940-4444 |
| Gurgaon, Noida | 011 – 39404444 / 011 – 66014444 |
| Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur | 1800-345-1000 (For domestic dialling within India only) |
| Siliguri | 1800-345-5000 (For domestic dialling within India only) |
b) Premium Banking Helpline Numbers
| Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune | 66011500 39401500 |
| Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara | 6601150 3940150 |
| Gurgaon & Noida | 011-66011500 011-39401500 |
| Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur, Thane | 1800 425 1000 |
| Siliguri (Toll-free, call from BSNL lines only | 1800 345 5000 |
c) Priority Banking Helpline
| Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune | 66012424 39402424 |
| Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara | 6601242 3940242 |
| Gurgaon & Noida | 011-66012424 011-39402424 |
| Dehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur, Mathura, Saharanpur, Siliguri, Thane | 1800 525 8390 |
Standard Chartered Bank Personal Loan Customer Care Numbers for NRIs
| Bahrain | 80801129 |
| United Arab Emirates | 8000177750 |
| Hong Kong | 800905108 |
| Singapore | 8001012407 |
| Malaysia | 1800815063 |
| United Kingdom | 08081019144 |
| Philippines | 180011101121 |
| United States of America (New York) | 8773021657 |
| Canada | 8772185618 |
| Others | +91 80 42896753 (ISD rates apply) |
Standard Chartered Bank Customer Care Details
The following are some other ways you can contact the customer care department of Standard Chartered Bank:
- Email: You can send an email on care@sc.com
- Letter: You can write to the bank at Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001
- SMS: You can send an SMS to 9980033333 (except National Holidays)
- Branch: You can locate and visit the nearest branch in India as well as outside India in person
Standard Chartered Bank Grievance Redressal
Level 1:
If you wish to provide a feedback or send in any complaint, you can use the following channel:
- Call on phone banking help lines numbers mentioned above
- Send an email to care@sc.com
- Write to the bank at : Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001
Level 2:
If you feel that the response received through above channels is not satisfactory, you can write to Head.Service@sc.com
Level 3:
If you are still not happy with the response received at Level 2, you can write to:
Ms Jigna Chandarana – Principal Nodal Officer, Standard Chartered Bank, 19, Rajaji Salai, Chennai – 600001. Or
Send Email to: Principal.NodalOfficer@sc.com. The list of region wise Nodal Officers is available on the bank’s official website.
Level 4:
If your complaint is still not considered, you can send an email to Nodal Officers at Nodal.Officer@sc.com
Lastly, you can contact Mrs. Bakhtavar Khambatta, Principal Nodal Officer at the below postal address:
The Principal Nodal Officer (Corporate and Institutional & Commercial Banking)
Standard Chartered Bank
Client Services Group
CRESCENZO, C-38/39, G-Block, 3rd Floor, Behind MCA Club,
Bandra-Kurla Complex, Bandra (East), Mumbai 400051.
Email Address: Straight2bank.In@sc.com
Contact Number: (+91)22-26757408
- You may also contact Ms. Shyamala Borkar, Head Client Services Group, India at the below postal address:
Standard Chartered Bank
Client Services Group
CRESCENZO, C-38/39, G-Block, 3rd Floor, Behind MCA Club,
Bandra-Kurla Complex, Bandra (East), Mumbai 400051.
Email Address: Straight2bank.In@sc.com
How to submit a complaint at Standard Chartered Bank Portal?
- Go to the “Complaints” page on the Standard Chartered Bank website
- Enter details like name, account number, email address, contact number, correspondence address and complaint details
- Click on ‘Submit’
FAQs
Q1. My loan is not disbursed. Can I complain to Standard Chartered Bank through customer care?
Yes, you can file complaints, inquire about products and services, give feedback and also get your grievances redressed by contacting the Standard Chartered Bank customer care.
Q2. Is Standard Chartered Bank customer care number toll-free?
Standard Chartered Bank has different helpline number for customers residing in different cities. Local call charges may be applicable depending upon your tariff plan and your place of residence.
Q3. Will the customer care ask for my customer ID/loan account number for providing information?
Yes, the customer service executives usually require you to provide your customer ID/ loan account number for providing information relating to your personal loan.
Q4. How soon will my query get resolved?
While Standard Chartered customer care department usually replies to queries in 48 hours from submission, the actual resolution time can be longer depending upon the complexity of your query.
Q5. When can I escalate my grievance to Nodal Officer?
You have the option of escalating your query to the Nodal Officer of Standard Chartered Bank. However, that is allowed only if your complaint/grievance is not resolved at any of the lower levels.