First Level Escalation
The customer can call and file his/her complaint by calling at the toll-free number 1800 103 6001. Customers can also register their grievances by sending an email to Namaste@fullertonindia.com or by writing to
Fullerton India Credit Co Ltd, B Wing,
6th Floor, Supreme Business Park,
Hiranandani, Powai,
Mumbai – 400702
Second Level Escalation
If the issue remains unresolved at the first level, customers can send an email to the Complaints Management Cell. The email must address the senior manager of the Customer Complaint Redressal Cell. The email can be sent to
CCRC@Fullertonindia.com
Third Level Escalation
If the customer is not satisfied with the resolution at the second level, he/she can send an email to the Grievance Redressal Officer/Principal Nodal Officer at GRO@fullertonindia.com. A customer can further call at 022-42241220 to lodge his/her complaint.
Fourth Level Escalation
If the complaint remains unresolved, the customer may appeal to the officer in charge at:
Department of Non-Banking Supervision
Reserve Bank of India
3rd Floor, Near Maratha Mandir, Byculla
Mumbai Central, Mumbai – 400008
Contact – +91 22-23084121/23028436
Email – dnbsmro@rbi.org.in
The complaint can also be registered at https://cms.rbi.org