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Bajaj Finserv Personal Loan Customer Care
Helpline number: +91-8698010101
The existing customers of Bajaj Finserv Personal Loan can also visit the customer portal (Experia) of Bajaj Finserv website for various customer-related issues.
Other self-services available:
- Virtual assistant BLU
- Experia App
- Wallet
- Blu on Google Assistant (Agent access is available from 9:30 am to 6:30 pm; chat support is available 24*7)
Last checked on 18 August 2023
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Grievance Redressal
Bajaj Finserv claims to resolve queries within 10 working days. Personal loan customers can submit grievances to the grievance redressal team’s desk if they are not satisfied with the solution provided or the bank fails to provide a solution within the mentioned time period.
Customers can also communicate with the grievance redressal officer whose details are mentioned below:
Mr. Manish Bhargav
Contact – 020-71177266
Available: Monday to Friday (9:30 am to 5:30 pm)
Email ID: grievanceredressalteam@bajajfinserv.in
The details of the Principal Nodal Officer
Mr. Rinku Anand – Principal Nodal Officer
Bajaj Finance Ltd, 12th Floor, Aggarwal Metro Heights, Plot – E5,
Netaji Subhash Place, Pitampura,
New Delhi 110 034
Tel. No. 011-43127827
Email – ospno@bajajfinserv.in
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Customers can appeal to the NBFC ombudsman at the RBI, in case complaints are not redressed within one month.
CMS portal – https://cms.rbi.org.in
Email ID – crpc@rbi.org.in
Address:
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Toll Free No – 14448