Bajaj Finserv Customer Care

Bajaj Finserv customers can contact the institution by calling the following number:

020 3957 5152

The customer should call from the registered mobile number to get answers to his queries instantly. In case one is contacting Bajaj Finserv through a number that is not registered in its database, the caller is recommended to keep the 7-digit customer ID or the EMI card number handy while placing the call.

The IVR is available in 10 languages which include Hindi, English, Punjabi, Gujarati, Tamil, Telugu, Kannada, Bengali, Malayalam, etc.

Bajaj Finserv customers can contact the customer service team to get resolutions of issues related to Bajaj Finserv credit cards and other network cards. One can call the following number for answers related to their credit cards:

020 – 3957 5152

Alternatively, one can contact the RBL Bank (for Bajaj Finserv credit cards) helpline number by dialling the following number:

022 – 71190900

One can also mail his/her queries at the following email address:

supercardservice@rblbank.com

Read More: Bajaj Finserv Credit Card Customer Care

Bajaj Finserv offers a range of various loans to customers. One can call at the following number to inquire about the loan option or get any query answered:

020 – 3957 5152

One can also send an SMS ‘SOL’ to 9773633633 to inquire about Bajaj Finserv personal loan.

Read More: Bajaj Finserv Personal Loan Customer Care

In case of any queries or concern, write an email to wecare@bajajfinserv.in with complete details (loan account number/customer ID if you are an existing customer). The customer service team will reply within 2 working days. Don’t forget to check the SPAM folder.

Alternatively, one can raise a request online by visiting the Bajaj Finserv portal at https://www.bajajfinserv.in/raise-a-request

One can send an SMS from registered mobile number to get information related to Bajaj Finserv products.

Send an SMS <HELP> to +91-9227564444 from your registered mobile number to get immediate assistance.

You can type the following keyword and send the SMS to +91 92275 64444.
Here are the SMS keywords:

In case the customer wants to change the mode of payment, buy or cancel an insurance policy or need a refund, he/she can visit the nearest Bajaj Finserv branch. Visit the official portal to locate the nearest branch.

Bajaj Finserv also offers online customer portal from where you can access all loan details, manage existing loans, view special offers and more easily. One can visit Bajaj Finserv’s Experia portal by entering the customer ID/email ID/registered mobile number.

Bajaj Finserv has its own virtual assistant named BLU that helps customers get their queries resolved instantly. One can reach the BLU portal and ask questions to the virtual assistant directly.

Customers can get their queries resolved through the Bajaj Finserv mobile app as well. One can find the app download link at Bajaj Finserv’s portal.

Escalation 1 – Bajaj Finserv Grievance Redressal

In case you are not happy with the solution offered by the customer care or don’t get any response from Bajaj Finserv, you can escalate the issue to the Grievance Redressal Officer. Here are the ways you can contact them:

Via Email

One can write to the Grievance Redressal Officer at grievanceredressalteam@bajajfinserv.in.

Via Call

One can contact the Grievance Redressal Officer, Mr Rinku Anand at 020-71177266, available from Monday to Friday; 9.30 am – 5.30 pm.

Escalation 2 – Customer Experience Head

In case you don’t get a satisfactory solution from the Grievance Redressal team or don’t get any solution within 3 working days, you can further escalate the issue and contact Bajaj Finserv’s National Head – Customer Experience. Send an email at customerexperiencehead@bajajfinserv.in.

If the complaint is not addressed within one month, you can appeal to officer-in-charge at the following address:

Officer-in-charge,

Reserve Bank of India,

Regional Office, DNBS, fourth floor,

opp. Mumbai Central Station,

Byculla, Mumbai – 400 008.