American Express Credit Card Customer Care Number

American Express Credit Card Online Services

American Express also addresses customers’ concern via online portal. For this you will have to login or register yourself. You can Use this service for the following purposes.

• View your Card account statement online
  You can view your account balance, previous statements and more.
• Reset your Card account password
  If you have forgotten your password, there are easy steps you can take to reset it online.
• View your Membership Rewards™Points online
  Check to see if you’ve earned enough points for the reward you’ve been after.
• Update your Personal Card information
  It is important to update your card account information every time you have a change of address or phone number. Avoid the hassle of filling out forms by updating your information with this easy online service.
• To manage your Card account online
  Use the Online Services to manage your card account online, safe and easy – 24 hours a day, 7 days a week.

American Express Credit Card Grievance Redressal

American Express strives to give the best service available to its customers. They take their customers’ grievances very seriously and aim to meet their customers’ needs.

American Express uses complaint management tool that records your complaint against a specific number. If the executives do not redress the complaints in a timely manner, the issue is automatically escalated to senior management. American Express endeavours to resolve the complaints in 30 days, from the date that the customer has provided all the necessary information.

You can contact American Express credit card customer grievance cell through one of the following ways

Through Call

You can call up American Express 24 hour call centre on one of the following numbers:

1800 419 3646

+91–124–2801800

Through Email

You can write an email to the senior management of American Express, The email addresses of the management are;

Do note that the E-mail addresses are given in ascending order of escalation required.

Through Mail

You can also correspond with American Express’s senior management through mail. To do this you can write a letter to them on the following addresses. Do note that the addresses are given in ascending order of managerial position. Kindly follow the hierarchy when escalating your issue.

Banking Ombudsman Scheme

If you are not satisfied with the redressal that American Express Grievance Redressal Cell provided, you can escalate the issue and contact Banking Ombudsman. Do note that Banking Ombudsman only takes up issues that the bank failed to resolve within 30 days. American Express counts the 30 day period from the day when the customer provides all the information sought from them.

For more information related to Banking Ombudsman Scheme, you can visit the Reserve Bank of India’s webpage on The Banking Ombudsman Scheme, 2006.