American Express credit card holders can contact their 24×7 customer care number for any query or complaint. American Express endeavors to give its customers the best service they deserve. Their Toll Free Number is:
1-800-419-2122
American Express Credit Card Customer Care Number Based on the Type of Credit Card
American Express has separate lines for its credit card users based on the type of credit card they have. You can also contact American Express on these numbers instead of the aforementioned toll free number. The numbers are:
| American Express Credit Card | Phone Numbers |
| American Express® Platinum Credit Card | 1800 419 1030* 1800 180 1030 91-124-280-1030 |
| American Express® Gold Credit Card | 1800 419 2122* 91-124-2801122 |
| American Express® Platinum Travel Credit Card | 1800 419 2122 0124-2801122 |
| American Express® MakeMyTrip Credit Card | 1800 419 0691 0124-2801002 |
| American Express® PAYBACK Credit Card | 1800 419 0726 0124 6744144 0124 2801093 |
| American Express Membership Rewards® Credit Card | 0124-280 1418 1800 419 0167 |
| American Express® Gold Card | 1800 419 1120* 91-124-2801111 |
| American Express® Platinum Card | 1800 419 1255* 1800 180 1255 91-124-2801444 91-124-4650244 |
| Air India American Express® Gold Card | 1800 419 1266* 1800 180 1666 91-124-2801666 91-124-4650266 |
| Air India American Express® Green Card | 1800 419 1261* 1800 180 1261 91-124-4650261 91-124-2801261 |
*Do note that these numbers can be accessed from both landline and mobile numbers from anywhere in India.
American Express Credit Card Online Services
American Express also addresses customers’ concern via online portal. For this you will have to login or register yourself. You can Use this service for the following purposes.
- View your Card account statement online
You can view your account balance, previous statements and more. - Reset your Card account password
If you have forgotten your password, there are easy steps you can take to reset it online. - View your Membership Rewards™Points online
Check to see if you’ve earned enough points for the reward you’ve been after. - Update your Personal Card information
It is important to update your card account information every time you have a change of address or phone number. Avoid the hassle of filling out forms by updating your information with this easy online service. - To manage your Card account online
Use the Online Services to manage your card account online, safe and easy – 24 hours a day, 7 days a week.
American Express Credit Card Grievance Redressal
American Express strives to give the best service available to its customers. They take their customers’ grievances very seriously and aim to meet their customers’ needs.
American Express uses complaint management tool that records your complaint against a specific number. If the executives do not redress the complaints in a timely manner, the issue is automatically escalated to senior management. American Express endeavours to resolve the complaints in 30 days, from the date that the customer has provided all the necessary information.
You can contact American Express credit card customer grievance cell through one of the following ways
Through Call
You can call up American Express 24 hour call centre on one of the following numbers:
1800 419 3646
+91–124–2801800
Through Email
You can write an email to the senior management of American Express, The email addresses of the management are;
| Designation | E-mail Address |
| Manager – Executive Correspondence Unit | Manager-customerservicesindia@aexp.com |
| Head of Operations | Head-Customerservicesindia@aexp.com |
| Nodal Officer | AEBCNodalOfficer@aexp.com |
Do note that the E-mail addresses are given in ascending order of escalation required.
Through Mail
You can also correspond with American Express’s senior management through mail. To do this you can write a letter to them on the following addresses. Do note that the addresses are given in ascending order of managerial position. Kindly follow the hierarchy when escalating your issue.
| Designation | Address | Numbers |
|
Manager – Executive Correspondence Unit | Ms. Shilpi Rehani/ Ms. Pooja Dubey Manager – Executive Correspondence Unit. American Express Banking Corp. Cyber City, Tower C, DLF Bldg No.8 Sector 25, DLF City Ph II Gurgaon – 122002 |
0124-3362044 0124-3362172 |
|
Head of Operations | Mr. Rajiv Bathla Head of Operations American Express Banking Corp. Cyber City, Tower C, DLF Bldg No.8 Sector 25, DLF City Ph II Gurgaon – 122002, |
Not Available |
| Nodal Officer | Mr. Vineet Dhamija. American Express Banking Corp. Cyber City, Tower “C”, DLF Bldg. No.8, Sector – 25, DLF City Phase – II, Gurgaon – 122002, Haryana. | Fax No. 0124-2801144 Telephone no. 0124-4190044. (Mon – Fri 8:30 am – 5:00 pm) |
Banking Ombudsman Scheme
If you are not satisfied with the redressal that American Express Grievance Redressal Cell provided, you can escalate the issue and contact Banking Ombudsman. Do note that Banking Ombudsman only takes up issues that the bank failed to resolve within 30 days. American Express counts the 30 day period from the day when the customer provides all the information sought from them.
For more information related to Banking Ombudsman Scheme, you can visit the Reserve Bank of India’s webpage on The Banking Ombudsman Scheme, 2006.